Shipping policy

Delivery policy

Delivery policy of TheOrganic Carbon Private Limited applies to all its subsidiaries and affiliated brands including Humpy A2 products
While TheOrganic Carbon Private Limited endeavors to provide the most convenient delivery time as required by the consumer, TheOrganic Carbon Private Limited cannot commit any time fixed for delivery. The delivery of our products will be made between 5:30 am to 9:00 am of the date. It may get delayed on certain days due to extreme weather conditions or governmental regulatory activities.
Currently the products will be delivered for addresses in Pune. For other areas please call TheOrganic Carbon Private Limited.
While placing the order the customer shall provide the following details.
Name of the recipient
Flat number/bungalow number
Name of the building/society
Name of the road/street
Contact number landline/mobile
Proper/familiar land mark
Email address
After the order is accepted by TheOrganic Carbon Private Limited, a confirmation email or SMS or call will be sent or made to the customer.
The delivery will be made on the shipping address mentioned at the time of placing the order. The consignment will not be redirected/redelivered to any other address at any circumstances.
TheOrganic Carbon Private Limited’s delivery agent will attempt delivery of the products once. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery attempt will be made.
TheOrganic Carbon Private Limited will consider the order as “executed” in the following cases :
Delivery not done due to wrong address given by the customers
Non availability of the recipients at the address;
Premises locked.
Wrong phone number or phone not working or switched off or not reachable, when tried by the delivery agent of TheOrganic Carbon Private Limited;
Addressee refused to accept the products.
Delivered the product at the security cabin of the building/Reception/Neighbor, based on the instructions from the customer.
In case of civil disturbances, floods, Heavy Rains, National strike/bandh or in any other force majeure event, we reserve the right to cancel the order or reschedule the delivery to another date.
All changes in delivery schedule to be informed before 4pm, a day before the delivery. Changes can be made through Call/Mobile App/Website.